FAQs (Frequently Asked Questions) - Lilly's Wigs

  1. How do I choose the right wig for me?

    • Our website features a comprehensive guide to help you choose the perfect wig based on your style, face shape, and preferences. Additionally, feel free to reach out to our customer service for personalized assistance.

  2. Are Lilly's Wigs made with real hair?

    • Our wigs are crafted from high-quality synthetic fibers and premium materials to mimic the look and feel of real hair. This ensures a natural appearance while offering durability and easy maintenance.

  3. Can I style and customize my wig?

    • Yes, most of our wigs can be styled to suit your preferences. However, it's essential to follow the care instructions provided to maintain the integrity of the wig. If you have specific customization requests, please contact our customer service team.

  4. How do I care for my wig?

    • We provide detailed care instructions with each wig purchase. Generally, synthetic wigs require less maintenance than natural hair wigs. Gently comb through the wig, avoid high heat, and store it properly to ensure longevity.

  5. What is the return policy?

    • We offer a hassle-free return policy within 30 days of purchase. Please check our Returns and Exchanges page for detailed information on the process and eligibility criteria.

  6. Do you offer international shipping?

    • Yes, we ship internationally. Shipping costs and delivery times may vary based on your location. You can find more information on our Shipping page or contact our customer service for assistance.

  7. Are the wigs one-size-fits-all?

    • Our wigs typically come with adjustable straps to ensure a secure fit. Most styles are designed to fit a wide range of head sizes comfortably. Refer to the product details for specific sizing information.

  8. How can I track my order?

    • Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your package through our website or the designated courier's tracking portal.

  9. Can I cancel my order after placing it?

    • To provide swift service, our order processing is efficient. If you wish to cancel, please contact us as soon as possible. Orders already shipped cannot be canceled.

  10. Do you have a physical store where I can try on wigs?

    • Currently, Lilly's Wigs operates exclusively online. However, our comprehensive guides and customer service assistance are available to help you make informed decisions about your purchase